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Silo Persistence: It's not
the Technology, it's the Culture!
Highlighting some of the primary
technical and behavior barriers
hindering the use of collaborative
technology.
[Purchase
Article Online
 ]
100 English Language Traps
and Trip-Ups
Download a
free collection of simple tips and
memory tricks for avoiding common
mistakes … then send me your
examples!
[View Article  ]
The Importance of Being Earnest:
About Requirements and Purpose
FUMSI
April 2010
[View
Article Online
|
View Article ]
"Information and
Knowledge Management Checklist" in
Special Issues
Bulletin of the Canadian
Association of Special Libraries and
Information Services
Vol. 19 No.
3 (2009) pp 8-14
[View
Article Online
]
Guest Editor
FUMSI Folio on Knowledge Management, September 25, 2009
[View
Article Online
]
Gain Cooperative Intelligence through
'Being There'
Read Ellen Naylor's review / related
blog
[View
Article Online
]
Achieving Influence Through
'Being There' (Cover Story)
Information Outlook,
Special Libraries Association,
July/August 2009, pp. 13-16
[View
Article ]
When Business Intelligence
Just Shows Up ... Grab it!
Vue Magazine, December
2008, pp.28-30
[View
Article ]
The Successful Workplace: Our
Shared Responsibility (Cover Story)
Information Outlook, Special
Libraries Association, October 2008
[View
Article ]
When "Trust Me, It’s a Good
Idea" Won’t Cut It
Searcher Magazine, March 2008, pp.
30-35
Presents the principles and
building blocks of a business case
document and explains why a properly
crafted business case is a must for
advancing proposals.
[View
Article Online
]
My Pleasure to Serve You: Customer Service Marketing
Feliciter (Canadian Libraries Association)
Vol. 53, Issue # 3, 2007, pp. 130-133
[Available commercially through EBSCO Host - Academic Search Premier
]
What they Say and What they Do:
Practical Tips for Harvesting Reliable User Feedback for Planning
FreePint Issue 215,
October 2006
[View
Article Online
]
What Enterprise Librarians Actually Do
Vue Magazine, October 2006,
pp. 10-12
[View
Article Online
]
Information Culture: What happens to BI data once in the clients' hands?
Vue Magazine, February 2006, pp. 20-22
[View
Article Online
]
Building a Healthy Information Culture - Practical Tips for Managers
Competia Online Magazine,
November 2005
[Read article in PDF format ]
"Hunches and Lunches: Using the Information Audit to Understand Information
Culture"
Searcher Magazine, April
2004, pp. 57-61
Comments on the ways an organization's "information culture" influences actual
information related practices regardless of official policy, and advocates a
thorough understanding of that culture as a foundation for information
professionals' work.
[View
Article Online
]
Is Management Consulting for You? with
Annie Joan Olesen [more info
]
A 4-part article series in
SEARCHER Magazine intended for those considering a move into
consulting.
Part 1: The Basic Realities March 2005, pp. 48-53 [more info
]
What does it take to be a consultant? What are some of the roles one plays as a
consultant, and what personal qualities are important?
Part 2: The Practicalities April 2005, pp. 45-51 [more info
]
What are the steps you need to complete in order to set up and run a consulting
practice?
Part 3: Client Relations - the Key to Success May 2005, pp. 21-26 [more info
]
How does one manage the relationship with clients so that everything goes
smoothly? How can the inevitable challenges be handled?
Part 4: Practitioners Call the Shots (The Clients Speak) June 2005, pp. 25-27
[more info
]
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Please
see Ulla's
blog for articles prior to the ones
shown above.
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