Where possible, articles are linked to the original online source. Should any article have become unavailable, a report would be appreciated. Some articles are available in PDF.
Addressing Topics of Interest to Information Professionals
Ulla de Stricker writes the “Agony Aunt” column in the CLSIG Journal (Commercial, Legal, and Information Group). See www.clsig.org.uk for the journal’s quarterly issues.
Silo Persistence: It’s not the Technology, it’s the Culture!
Highlighting some of the primary technical and behavior barriers hindering the use of collaborative technology. View Article Online
100 English Language Traps and Trip-Ups – Gallery of Language Pitfalls
Download a free collection of simple tips and memory tricks for avoiding common mistakes … then send me your examples! View PDF
“Information and Knowledge Management Checklist” in Special Issues
Bulletin of the Canadian Association of Special Libraries and Information Services Vol. 19 No. 3 (2009) pp 8-14 View PDF (similar document)
FUMSI Folio on Knowledge Management, September 25, 2009 View Article Online
Gain Cooperative Intelligence through ‘Being There’
Read Ellen Naylor’s review / related blog View Article Online
Achieving Influence Through ‘Being There’ (Cover Story)
Information Outlook, Special Libraries Association, July/August 2009, pp. 13-16 View PDF
When Business Intelligence Just Shows Up … Grab it!
Vue Magazine, December 2008, pp.28-30 View PDF
The Successful Workplace: Our Shared Responsibility (Cover Story)
Information Outlook, Special Libraries Association, October 2008 View PDF
When “Trust Me, It’s a Good Idea” Won’t Cut It
Searcher Magazine, March 2008, pp. 30-35Presents the principles and building blocks of a business case document and explains why a properly crafted business case is a must for advancing proposals. View Article Online
My Pleasure to Serve You: Customer Service Marketing Feliciter (Canadian Libraries Association)
Vol. 53, Issue # 3, 2007, pp. 130-133
Available commercially through EBSCO Host – Academic Search Premier
What they Say and What they Do: Practical Tips for Harvesting Reliable User Feedback for Planning
FreePint Issue 215, October 2006 View Article Online
What Enterprise Librarians Actually Do
Vue Magazine, October 2006, pp. 10-12 View Article Online
Information Culture: What happens to BI data once in the clients’ hands?
Vue Magazine, February 2006, pp. 20-22 View Article Online
Building a Healthy Information Culture – Practical Tips for Managers
Competia Online Magazine, November 2005 View PDF
“Hunches and Lunches: Using the Information Audit to Understand Information Culture”
Searcher Magazine, April 2004, pp. 57-61 Comments on the ways an organization’s “information culture” influences actual information related practices regardless of official policy, and advocates a thorough understanding of that culture as a foundation for information professionals’ work. View Article Online
- Part 1: The Basic Realities March 2005, pp. 48-53
What does it take to be a consultant? What are some of the roles one plays as a consultant, and what personal qualities are important? More Info
- Part 2: The Practicalities April 2005, pp. 45-51
What are the steps you need to complete in order to set up and run a consulting practice? More Info
- Part 3: Client Relations – the Key to Success May 2005, pp. 21-26
How does one manage the relationship with clients so that everything goes smoothly? How can the inevitable challenges be handled? More Info
- Part 4: Practitioners Call the Shots (The Clients Speak) June 2005, pp. 25-27